Shipping policy

At Alpha Core Nutrition, we are committed to delivering your order safely, securely, and on time. This Shipping Policy explains how your orders are processed, dispatched, and delivered across India.

1. Shipping Locations

We currently offer shipping across India, subject to serviceability of the delivery PIN code.

Orders can only be delivered to valid residential or business addresses. Delivery to certain restricted or non-serviceable locations may not be available.

2. Order Processing

Once your order is successfully placed and payment is confirmed, our team will begin processing it.

• Orders are generally processed within 1–3 business days.
• Orders are not normally processed or dispatched on Sundays and public holidays.
• Once your order has been dispatched, you will receive shipping and tracking details through your registered email address and/or mobile number.

3. Delivery Timeline

Standard delivery generally takes approximately 3–7 business days after dispatch, depending on your location and courier serviceability.

Delivery timelines may vary for remote locations, difficult-to-service PIN codes, public holidays, adverse weather, courier delays, or other circumstances beyond our control.

The estimated delivery date shown at checkout should be considered an approximation and not a guaranteed delivery date.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Free Shipping: Orders above ₹[XXXX] qualify for free standard shipping.

Orders below ₹[XXXX]: A standard shipping fee of ₹[XX] may apply.

You can replace the above amounts once you finalize your shipping pricing.

5. Order Tracking

Once your order is dispatched, you will receive a tracking link or tracking number.

You can use the tracking information to check the current status of your shipment.

If you have not received tracking information within 48 hours after dispatch, please contact our customer support team.

6. Delayed Deliveries

While we make every effort to deliver orders within the estimated timeframe, delays can occasionally occur due to:

• Courier or logistics issues
• Weather conditions
• Public holidays
• High order volumes
• Incorrect or incomplete address details
• Remote or non-serviceable locations
• Other circumstances beyond our control

If there is a significant delay with your order, please contact our support team with your Order ID.

7. Incorrect Address

Customers are responsible for providing accurate shipping information while placing an order.

If an incorrect or incomplete address is provided and the shipment is returned to us, additional shipping charges may apply for re-delivery.

Please carefully verify your:

Name • Mobile Number • Address • City • State • PIN Code

before completing your order.

8. Damaged or Tampered Package

Please inspect your package carefully when it is delivered.

If the package appears damaged, opened, or tampered with, we recommend refusing the delivery where possible and contacting our customer support team immediately.

For damaged or incorrect products, please contact us within 24 hours of delivery with your Order ID and relevant photographs/videos so that our team can review the issue.

9. Missing or Incorrect Items

If you receive an incorrect, incomplete, or missing item, please contact us within 24 hours of delivery.

Our team may request photographs, an unboxing video, order details, and other information required to investigate the issue.

10. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on their delivery process.

If an order cannot be delivered because the customer is unavailable or the address provided is incorrect, the shipment may be returned to us.

Any additional re-shipping charges, where applicable, may be payable by the customer.